Sofasia

Mecidiyekoy Caglar street no:1. 34387 Sisli/İstanbul
Mail: [email protected]
Whatsapp: +90 212 212 7771
Monday - Friday 09:00 - 17:00

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Frequently asked questions

Can I order with special size and color preference?

Yes. We make custom products for you. If you have special size / color preferences, or any questions, feel free to contact us anytime.

Which countries do you ship to?

We ship door-to-door worldwide, including USA, Canada, UK, EU & all other countries.

Free worldwide shipping

 

Customs, Duties & Taxes

Prices shown are product + shipping. Import duties, customs fees or taxes are the responsibility of the buyer in the destination country.

Shipping & Delivery Time

After your order is placed, it will be processed within 5–10 business days. We ship via UPS / FedEx / DHL depending on your location. Estimated delivery times:

  • USA / Canada: 7-15 business days

  • UK / Europe: 5-10 business days

How can I track my order?

First of all, you will receive an e-mail notification for orders completed by our company within 2 weeks. After this process, you can track the cargo through the cargo company (UPS or Fedex) with the tracking number we will give you.

Warranty & Returns

All products come with a 2-year warranty covering manufacturing defects. If you receive a damaged or defective item, we will replace it free of charge. Defective returns are accepted within 15 days.